Privacy Policy

1. Introduction

The Lab – Elite Baseball Development ("we," "us," or "our") operates this mobile and web application. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app to book sessions, register for clinics, and access facility services.

2. Information We Collect

• Account Information: Name, email address, and phone number when you create an account.
• Booking Information: Session dates, times, resource selections, and payment details.
• Payment Information: Credit card details processed securely through Stripe. We do not store full card numbers.
• Usage Data: App interactions, pages visited, and features used.
• Communications: SMS messages and emails related to bookings and reminders.

3. How We Use Your Information

• To process and confirm bookings and clinic registrations
• To send booking confirmations, reminders, and updates via email and SMS
• To process payments and issue refunds
• To communicate facility news and promotions (with your consent)
• To improve our app and services

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Stripe – for secure payment processing
• Twilio – for SMS notifications
• Service providers who assist in operating our app, under strict confidentiality agreements

5. Data Retention

We retain your personal data as long as your account is active or as needed to provide services. You may request deletion of your account and data by contacting us.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of SMS marketing communications at any time by replying STOP

7. Security

We implement industry-standard security measures to protect your information. Payments are processed through Stripe, which is PCI-DSS compliant.

8. Children's Privacy

Our app is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at: